What problems arise when interacting with specific customs posts (for example, sea terminals or airports) and how to effectively resolve emerging issues with customs representatives?
Effective interaction with customs authorities, especially at sea terminals and airports, requires knowledge of specific difficulties and the ability to respond promptly to unusual situations. The following are common problems and recommendations for their elimination.
The most common problems when interacting with customs authorities
1. Long-term cargo handling
One of the main problems is the lengthy passage of customs inspection and paperwork. The reasons may be a lack of staff, the complex structure of the customs terminal, or an insufficient level of automation.
2. Cargo delay due to lack of necessary documents
Incorrectly issued accompanying documentation (declarations, certificates, licenses) is often the reason for delays. As a result, the cargo may stay in the warehouse longer than usual, increasing storage costs.
3. Difficulties in passing phytosanitary control
When delivering plants, fruits and vegetables, it is often difficult to pass phytosanitary control. Minor deviations in the documents may result in a refusal to pass the goods or serious penalties.
4. Cargo damage during unloading and loading operations
Sometimes the cargo is damaged during loading and unloading at the customs post. This causes complaints from the buyer and increases the cost of repairing or replacing the product.
Effective ways to solve problems
1. Working with professional brokers
Using the services of professional customs representatives (brokers) will help speed up customs control and reduce the risk of conflict situations.
2. Preliminary consultation with customs officers
Before shipping the cargo, it is advisable to consult with a representative of the customs post about the correctness of the paperwork and the specifics of the cargo route.
3. Use of electronic services
Modern technologies make it possible to submit most documents electronically, which speeds up the processing of applications and reduces the likelihood of human errors.
4. Conducting regular training sessions for employees
Increasing the level of professional competence of the company's employees will help reduce the number of erroneous actions during customs clearance.
Effective cooperation with customs authorities implies an integrated approach combining knowledge of regulations, professionalism of employees and the use of the latest technological solutions.